Refund & Cancellation Policy
Last Updated: 04 February 2026
At MakhanaX, customer satisfaction is our top priority. This Refund & Cancellation Policy outlines the terms under which you may cancel an order, request a return, or receive a refund when purchasing products from https://makhanax.com/.
1. Order Cancellation
- Orders can be cancelled only before they are shipped.
- Once the order is dispatched, cancellation requests will not be accepted.
- To cancel an order, please contact our support team as soon as possible.
2. Returns & Replacements
Due to the nature of food products, returns are accepted only in the following cases:
- Wrong product delivered.
- Damaged or defective product received.
- Expired product delivered.
Customers must notify us within 48 hours of receiving the order along with clear images or videos of the issue.
3. Non-Returnable Items
- Opened or partially consumed food items.
- Products damaged due to mishandling by the customer.
- Orders with incorrect address provided by the customer.
4. Refund Process
Once your return request is approved, the refund will be processed within 5–10 business days to the original payment method used during purchase. Processing time may vary depending on your bank or payment provider.
5. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error.
- If a product is returned due to customer preference, return shipping costs may be borne by the customer.
6. Failed Deliveries
If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, the customer may be responsible for re-shipping charges or the order may be cancelled without refund.
7. Contact for Refunds & Cancellations
To request a cancellation, return, or refund, please contact us with your
Order ID and details:
Email: makhanax@gmail.com
Phone: +91 82920 42348
8. Changes to This Policy
MakhanaX reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be updated on this page.